Shipping & Returns

SHIPPING POLICY

  • We offer free shipping on orders over CAD$80.

  • Thy Thy product(s) are only shipped within Canada.

  • Orders will be shipped within 24 hours after they are placed.

  • Orders will be shipped only on business days, excluding holidays and weekends.

  • Standard shipping is estimated to arrive within 2-10 business days after it is processed.

RETURN POLICY

Thy Thy will issue a refund (shipping fees are non-refundable) to any item(s) that meet our categories of “Accepted reasons for returns”. Please email us to initiate the process within 7 days of receiving your product(s).
 

Please note:

  • All products returned must be unworn, unwashed and with the original tags attached.

  • The original shipping fee will not be refunded. Please seek out your preferred postal service and note that you are responsible for the return shipping cost.
     

We can reserve the right to refuse any refunds if:

  • They are shipped to us without a request submitted prior.

  • It does not correlate with our “Acceptable reasons for returns”.

  • A request is sent later than 7 days after you have received the package.
     

Acceptable reasons for returns:

  • Products damaged from shipping (This must be reported 1-2 days after you have received the package).

  • Products that are different sizes or colors from what you have ordered.

  • If your return request does not match the above “Acceptable reasons for returns”, we may be able to issue a refund depending on the situation after communication through email has been established, and at our discretion.

 

How to Return:

  1. Please email us and subject your email as “Return” and state the reason for your return. Submit photo evidence of the problem and the condition of the item(s).

  2. Within 1-2 business day(s) you will receive an email response detailing if your return request is approved. Upon approval, please contact your preferred postal service to initiate the return. Note that you are responsible for the return shipping cost.

  3. After your request has been approved, we must receive the package within 12 business days, otherwise we cannot issue the refund. Please notify us if the expected shipping process is experiencing delays so that there are no issues with receiving your refund.

  4. Once we have received the return, the refunded amount will be issued back to your original payment method within 10-15 business days. (Shipping expenses will be non-refundable) 

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